Wufoo
Help us help you!
We are committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance.
(All submissions are anonymous.)
What was your reason for contacting the Burlington Free Press Customer Service Department?
Questions about your subscription bill?
Delivery issue – missed delivery, late delivery, wet, etc.
Other
Please tell us the reason (If picked "Other")
When you contacted the Burlington Free Press what method did you use?
Automated phone system
Online account service
Spoke to a Customer Service Representative
Did the contact method you used meet your needs?
Yes
No
If you had difficulty with the method you chose, what was the main problem you experienced?
Wait or hold time to long
Web site too slow
Unable to access my account online
Representative not helpful or could not answer my questions
Other
Overall, how would you rate your experience with the customer service options you have used?
Excellent
Good
Fair
Poor
If you have any suggestions regarding how we could improve the service we provide to you, please enter them in the box below.
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Name
First
Last
Email
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